TOWNSHEND, Vt. – In early October, Grace Cottage Hospital Nurse Manager Rebecca Lapointe returned from the National Rural Health Association’s annual Critical Access Hospital conference in Kansas City carrying a prestigious award.
For the second year in a row, Grace Cottage Hospital achieved national recognition as a “Top 20 Critical Access Hospital for Best Practice – Patient Satisfaction.” Out of more than 1,300 CAH facilities throughout the United States, Grace Cottage scored in the Top 20 for “Best Practices in Patient Satisfaction” due to the hospital’s high rankings on the Patient Perspective Index. The PPI measures the “overall rating” given to a hospital by patients, and the frequency with which patients state their likeliness to “highly recommend” the hospital as a healthcare organization of choice.
“Every one of our employees has contributed to Grace Cottage achieving this designation. I couldn’t be more proud,” offered Douglas DiVello, Grace Cottage Family Health & Hospital CEO.
Serving the healthcare needs of patients in and around Windham County since 1949, Grace Cottage Family Health & Hospital provides 24/7 emergency care; inpatient care; physical, occupational, and speech rehabilitation; primary care; and mental health services. For more information, visit www.gracecottage.org.