Grace Cottage staff enjoys national recognition for patient satisfaction

Rebecca Lapointe (third from left) holds the recently acquired 2018 Top 20 Critical Access Hospital Award while Chief Nursing Officer Lisa Eaton displays the 2017 award received for the same distinction. Joining them are: Dr. Kimona Alin, Doug DiVello, Crystal Moore, Elise Vinton, Shelly Beck, Lisa May, Brooke Lazar, Eddie Benoit, Doug Tweedy, Jemez Jopin, John Kim, Melinda Roy, Amanda Stoddard, Stacey Switzer, Itara Jacobs, Carryn Francis, Diane Bousquet, Dawn Bathwick, and Margaret Herreid. Photo provided.


TOWNSHEND, Vt. – In early October, Grace Cottage Hospital Nurse Manager Rebecca Lapointe returned from the National Rural Health Association’s annual Critical Access Hospital conference in Kansas City carrying a prestigious award.

For the second year in a row, Grace Cottage Hospital achieved national recognition as a “Top 20 Critical Access Hospital for Best Practice – Patient Satisfaction.” Out of more than 1,300 CAH facilities throughout the United States, Grace Cottage scored in the Top 20 for “Best Practices in Patient Satisfaction” due to the hospital’s high rankings on the Patient Perspective Index. The PPI measures the “overall rating” given to a hospital by patients, and the frequency with which patients state their likeliness to “highly recommend” the hospital as a healthcare organization of choice.

“Every one of our employees has contributed to Grace Cottage achieving this designation. I couldn’t be more proud,” offered Douglas DiVello, Grace Cottage Family Health & Hospital CEO.

Serving the healthcare needs of patients in and around Windham County since 1949, Grace Cottage Family Health & Hospital provides 24/7 emergency care; inpatient care; physical, occupational, and speech rehabilitation; primary care; and mental health services. For more information, visit

Back To Top