LONDONDERRY, Vt. – IGA announced recently that Londonderry-based Clark’s Quality Foods and owners Marshall, Miner, and Brenda Clark have again been awarded the IGA Five Star honor for achievement in IGA’s Assessment Program. Five Star is the highest level of recognition possible under third-party assessment standards.
The IGA Assessment Program measured performance with a combination of unrevealed and revealed assessments, focusing on store appearance and product quality, employee training, customer service, participation in IGA-only consumer promotions from national brand partners, as well as consistent support and involvement in the local community.
“IGA retailers and their teams are passionate about serving the needs of the local families who make up the urban, suburban, and rural communities of our nation,” IGA CEO John Ross said. “Clarks is a great example of owners using their entrepreneurial creativity to deliver the high-touch, personalized, and innovative experiences our shoppers want. From competitive national programs including the use of the Flipp mobile app, this store continues to innovate and progress with the industry. We’re proud of Clark’s Quality Foods IGA and its lasting legacy of local ownership and community commitment and thank all those who inspired this IGA team to be among the best.”
“We at Clarks are so proud to be The Mountain Community’s Five Star IGA,” Marshall Clark said. “Our team achieved this honor by working as together to continuously and consistently meet the needs of our customers. We’d like to thank our dedicated associates for their hard work and diligence day in and day out. Most importantly we hold a special appreciation for our loyal and supportive customers, who whose honest input and patronage make our business grow and this recognition possible.”
The Clark family has been involved in IGA since 1931 when Miner C. Clark joined the network in East Arlington, Vt. in the 1930s. The present day Vermont company was formed when the next generation, lead by Raymond Clark, bought the Ludlow Supermarket at the Ellison building location on Main Street in Ludlow in 1964.The Londonderry store became Clark’s IGA in 1974 when Ray and Ardis Clark assumed control of the former Adam’s Supermarket. The three Clark offspring have been involved in the operation of the supermarket throughout several evolutions, expansions, and remodels in the 45 years since. The store’s primary supplier and IGA partner is C&S Wholesale, which is the largest grocery wholesale company in the U.S.